Yatian Finds – Operated by Yatian Limited (Hong Kong)
Effective Date: June 10,2025
At Yatian Finds, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our Return & Refund Policy below.
1. Return Eligibility
To be eligible for a return:
- Items must be returned within 7 days of the delivery date.
- Products must be unused, unwashed, and in their original condition with original packaging and tags intact.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
Note: Items marked as Final Sale, Non-returnable, or Clearance are not eligible for return or exchange.
2. How to Request a Return
To initiate a return:
- Email us at ytianlimited@gmail.com with your order number, item(s) you wish to return, and reason for return.
- Once your return request is approved, we will send you return instructions.
- Ship the item(s) back to the address provided. We recommend using a trackable shipping service.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective item).
3. Refund Process
Once we receive and inspect the returned item(s), we will:
- Notify you of the approval or rejection of your refund.
- If approved, issue a refund to your original payment method within 7–10 business days.
Please note:
- Original shipping charges are non-refundable.
- We do not process refunds for items that do not meet the return eligibility requirements.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us at ytianlimited@gmail.com within 48 hours of receiving the package.
- Include your order number and clear photos of the issue.
- We will provide a replacement or refund at no additional cost.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order separately.
6. Contact Information
For any return or refund inquiries, please contact: 📧 ytianlimited@gmail.com
🏢 Yatian Finds – Yatian Limited
FLAT 1512, 15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WAN CHAI HONG KONG
Thank you for shopping with Yatian Finds. Your satisfaction matters to us.